Všeobecné obchodné podmienky

These general terms and conditions (hereinafter referred to as "VOP") regulate the rights and obligations between ATRIM SK s.r.o., Smaragdová ul. 1, 851 10 Bratislava, ID No.: 55482261 (hereinafter referred to as the "Provider") and natural persons - clients (hereinafter referred to as the "Client") to whom the Provider provides health care and related services.

The provider operates a private medical facility that provides health care in the following disciplines:

• dermatovenerológia (pre dospelých aj deti),
• plastická chirurgia,
• estetická dermatológia a
• kozmetika.

Health care is provided professionally, ethically and with dignity, according to current medical knowledge, only on the basis of the informed consent of the client.

Before any procedure or examination, the Client will be informed about its purpose, course, possible risks and alternatives. The Client has the right to freely decide whether to consent.

The client is obliged to truthfully inform the medical staff about his/her health condition and to provide the necessary information that may affect the treatment.

You can make an appointment for an examination in the following ways:

• telefonicky: +421 917 080 080,
• e-mailom: napíšte nám,
• osobne v priestoroch kliniky,
• prostredníctvom online formulára na webovej stránke www.dermarevolta.com,
• alebo prostredníctvom sociálnych sietí Dermarevolta na platformách Facebook a Instagram (prostredníctvom správ alebo komentárov).

In case the Client cannot attend the agreed appointment, he/she is obliged to notify the Provider well in advance.

Cancellation conditions are governed by the Provider's current price list and are as follows:

The Client is obliged to pay the cancellation fee at the request of the Provider - in cash, by card or by transfer to the account. The Provider has the right to send a written request for payment in case of default.

The client pays for all services provided in full, according to the current price list. Payment can be made in cash, by credit card or by bank transfer on the basis of an invoice.

The price list is available in the clinic and on the Provider's website. The Provider reserves the right to change the price list. The Provider shall inform about the change in an appropriate manner.

The provider shall keep medical records of the health care provided in accordance with applicable law. The client has the right to inspect the documentation, to request an extract or a copy and to object to incorrect data.

Medical records shall only be provided to authorised persons and bodies as required by law.

The client has the right to complain if he/she believes that the services have not been provided correctly or professionally.

A complaint can be lodged:

• písomne v sídle kliniky alebo
• e-mailom na adresu: napíšte nám

The Provider processes the Clients' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data.

Podrobné informácie o spracovaní osobných údajov sú k dispozícii v priestoroch kliniky alebo na webovej stránke www.dermarevolta.com.

The Provider is not liable for damages caused by false or incomplete information provided by the Client.

Any disputes between the Client and the Provider shall be resolved preferably by agreement. If no agreement is reached, the competent court in the Slovak Republic shall decide.